Two papers from DFKI NLP researchers have been accepted at the 17th International Natural Language Generation Conference (INLG 2024) that will take place September 23-27 in Tokyo, Japan. One paper presents a case study on using large language models to produce customer-friendly help page contents from more technical text, and includes a text quality evaluation by experienced editors.

DFKI will have a strong presence at the 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024), one of the top venues of language technology, that will take place August 11-16 in Bangkok, Thailand.

One paper by researchers from the Speech and Language Technology department of DFKI will be presented at the 18th International Workshop on Semantic Evaluation, co-located with NAACL 2024: Bhuvanesh Verma, Lisa Raithel (2024).

DFKI had a strong presence at the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP 2023), one of the top venues of language technology, that took place on December 6-10 in Singapore.

One paper from DFKI-NLP researchers has been accepted for publication at KONVENS 2023, the 19th German Conference on Natural Language Processing. The conference will take place in Ingolstadt, Germany, from Sep 18th to Sep 22nd, 2023.

Conversational explainable artificial intelligence (ConvXAI) systems based on large language models (LLMs) have garnered significant interest from the research community in natural language processing (NLP) and human-computer interaction (HCI). Such systems can provide answers to user questions about explanations in dialogues, have the potential to enhance users' comprehension and offer more information about the decision-making and generation processes of LLMs. Currently available ConvXAI systems are based on intent recognition rather than free chat, as this has been found to be more precise and reliable in identifying users' intentions. However, the recognition of intents still presents a challenge in the case of ConvXAI, since little training data exist and the domain is highly specific, as there is a broad range of XAI methods to map requests onto. In order to bridge this gap, we present CoXQL, the first dataset for user intent recognition in ConvXAI, covering 31 intents, seven of which require filling multiple slots. Subsequently, we enhance an existing parsing approach by incorporating template validations, and conduct an evaluation of several LLMs on CoXQL using different parsing strategies. We conclude that the improved parsing approach (MP+) surpasses the performance of previous approaches. We also discover that intents with multiple slots remain highly challenging for LLMs.

In this paper, we investigate the use of large language models (LLMs) to enhance the editorial process of rewriting customer help pages. We introduce a German-language dataset comprising Frequently Asked Question-Answer pairs, presenting both raw drafts and their revisions by professional editors. On this dataset, we evaluate the performance of four large language models (LLM) through diverse prompts tailored for the rewriting task. We conduct automatic evaluations of content and text quality using ROUGE, BERTScore, and ChatGPT. Furthermore, we let professional editors assess the helpfulness of automatically generated FAQ revisions for editorial enhancement. Our findings indicate that LLMs can produce FAQ reformulations beneficial to the editorial process. We observe minimal performance discrepancies among LLMs for this task, and our survey on helpfulness underscores the subjective nature of editors' perspectives on editorial refinement.

We investigate the impact of LLMs on political discourse with a particular focus on the influence of generated personas on model responses. We find an echo chamber effect from LLM chatbots when provided with German-language biographical information of politicians and voters in German politics, leading to sycophantic responses and the reinforcement of existing political biases. Findings reveal that personas of certain political party, such as those of the ‘Alternative für Deutschland’ party, exert a stronger influence on LLMs, potentially amplifying extremist views. Unlike prior studies, we cannot corroborate a tendency for larger models to exert stronger sycophantic behaviour. We propose that further development should aim at reducing sycophantic behaviour in LLMs across all sizes and diversifying language capabilities in LLMs to enhance inclusivity.

This paper presents the dfki-mlst submission for the DialAM shared task (Ruiz-Dolz et al., 2024) on identification of argumentative and illocutionary relations in dialogue. Our model achieves best results in the global setting: 48.25 F1 at the focused level when looking only at the related arguments/locutions and 67.05 F1 at the general level when evaluating the complete argument maps. We describe our implementation of the data pre-processing, relation encoding and classification, evaluating 11 different base models and performing experiments with, e.g., node text combination and data augmentation. Our source code is publicly available.

An adverse drug effect (ADE) is any harmful event resulting from medical drug treatment. Despite their importance, ADEs are often under-reported in official channels. Some research has therefore turned to detecting discussions of ADEs in social media. Impressive results have been achieved in various attempts to detect ADEs. In a high-stakes domain such as medicine, however, an in-depth evaluation of a model’s abilities is crucial. We address the issue of thorough performance evaluation in English-language ADE detection with hand-crafted templates for four capabilities: Temporal order, negation, sentiment, and beneficial effect. We find that models with similar performance on held-out test sets have varying results on these capabilities.